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Most frequently asked questions

Shopping Basis

Store in a dry and cool place for six months(All tea bags have a shelf life)

1)Hot brew:95Hot water300-400cc, boring3-5The product is ready to drink in minutes.
Cold brew:400-600ccBrew in cold water and leave10-20Minutes,(Suggestions: brewed at night and placed in the refrigerator, the next day out of just the same day to finish drinking yo!)

(1)All our products are supplied in matching fixed packaging, so please contact us if you require any additional information.

We'd like to recommend the Mummy's Own Perilla Mixed Fruit Water, which is made from a milder blend of perilla leaves and fruit, making it a safe drink for both pregnant women and children.

Payment Information

(1)Credit Card
(2)ATM( Virtual Account Transfer )

(1)The products are in the food category(For example, flowers, plants, dried fruits, etc.)Due to food safety and hygiene considerations, returns and exchanges are available only in cases of expiration, defects, and delivery errors, etc. Please excuse any inconvenience.

(2)Wakefield Tea Bag Products(Such as carry bags, cups and bottles)In the event of defective or incorrect delivery, the customer may sign for the product upon receipt.(Product Delivery)After next7Days Contact customer service within one day for a return or exchange. *If the order is made by [credit card online payment]: the refund method is [online transfer]. *Orders are for [supermarket code payment],[ ATMFor those who transfer payment ]: The refund method is [Account Refund] and the related process takes about10due15Working Day(Excluding regular holidays)

(3)If the parcel is not picked up due to personal factors after it is sent, the parcel will be returned, and if it is sent again within seven days, the shipping fee will be paid.

Shipping Information

More information onhereTracking Order

We ship every week, except weekends and holidays. Orders that are in stock will be processed and shipped within 1-2 business days. Once your order has been shipped, you should receive a confirmation email with shipment tracking information.

Out-of-stock orders will be shipped as soon as they are in stock. Please check the product page or send us an email to find out when the order is expected to be shipped.

Since our team acts quickly to ship your order as soon as possible, we cannot guarantee that changes or cancellations can be made after the order has been placed. Please send us an email at and we will do our best to serve you. If you would like to return an item, please refer to our return policy.

If you need to contact us, please send us an email to and we will do our best to serve you.

It is possible that you are trying to order an item that is out of stock or ordering an item that cannot be shipped in your area. In addition, we can only deliver to P.O. Box addresses through our standard mailing service. If you have any other questions, we will do our best to answer @ email us

Orders take 1-2 business days to be processed and then shipped.

**We offer for orders over SIN$80Free shipping worldwide.We deliver by standard mail.**

Note: We have taken care of the related shipping taxes

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What if there are other problems?